FAQs

General

What is Diabrosso?

How does Diabrosso operate?

What type of brands does Diabrosso work with?

What are the benefits of creating a Diabrosso account?

What are the benefits of subscribing to our newsletter?

Shipping, Duties & Taxes

What is Diabrosso's shipping process?

How much will I be charged for shipping?

Will I be charged customs and import duties?

Why are some prices more expensive on Diabrosso than other websites?

If I'm returning my order, will the duties I originally paid be refunded?

I ordered two items from you - why am I receiving two separate parcels?

How do I track my order?

Can I cancel my order?

Returns & Refunds

What is Diabrosso's return policy?

How do I exchange an order?

Payments

What payment options do you offer?

Which currency can I pay in?

How to shop & place an order

How do I search for a product?

Which size should I choose?

Do I need to sign up for my order?

How do I make a purchase?

How do I know if an item is in stock?